Frequently Asked Questions

Perhaps the most important thing to remember about 911 is when to use it. It is not meant to be used to contact the Police Department about routine matters. 911 is to be used solely to report emergencies.

Emergencies

An emergency is when immediate Police, Fire Department or Paramedic assistance is absolutely necessary to protect life or property.

Call 911: (for Emergencies Only)

• To report a fire
• To report a medical emergency
• To stop a crime in progress or one that has just occurred.

Call 719-687-9262: (Do Not Call 911)

• When a crime has already occurred and the offender(s) are no longer at the scene.
• For nuisance calls (e.g. barking dogs, noise complaints, ect.)
• To obtain information from the Police Department
• To speak with an officer
• For non-emergency situations
• To follow up on a previous call

Why Can’t You Take My Non-Emergent Call on the 911 Line When We Are Both on the Line Already? Why Call Me Back from the Non-Emergency Line?

We have a limited number of incoming 911 lines for the entire city. One major incident (such as a large fire or major traffic accident) will cause numerous lines to ring. Those lines get tied up quickly. If we are taking your non-emergent call on the 911 emergency line, real emergency callers may be forced to wait before we can get help to them.

Should I Program the 10-Digit Non-Emergency Number into My Cellular Phone Instead of Calling 911?

We recommend that you program the 10-digit non-emergency number, 719-687-9262, into your cellular phone for quick use. However, if your call in an emergency, please dial 911. The 911 system is an emergency network that has an enhanced design, making it possible for dispatchers answering the phone to receive the address and phone number of the phone making the 911 call. This information is useful when attempting to verify an emergency or the location of a caller who needs help.

Peak Alerts are notifications sent through software called Everbridge, by public safety agencies in El Paso and Teller Counties. Peak Alerts notify you of emergency situations that are a threat to life or property and are deemed dangerous by public safety officials. Examples of emergency situations may include but is not limited to, natural or man-made disasters, hazardous materials incidents, missing persons, law enforcement activity impacting the public, evacuation notices, and more.

Peak Alerts notify you of emergencies that happen near your registered address(es) or current location (if you are using the Everbridge app). To sign-up for these alerts, you must create an account with your contact information to include your address and at least one contact method. The information you provide is protected and will not be used for any other purpose. You choose how you want to receive these messages. Messages can be sent via text, phone call, email, mobile app, fax, and more. When you confirm receipt of a message, the system will stop attempting to contact you. If you do not confirm the message, the system will continue to attempt to reach your other registered contact methods.

How It Works

When we issue a notification about a potential safety hazard or concern, you will receive a message on the voice or text communication methods that you have registered. If requested for the notification, you can confirm that you have received the message and you will not be contacted by any subsequent methods regarding that particular notification. If you do not confirm, the system will continue to attempt to reach you at all of the contact paths that you have registered.

Sign up for Notifications

Create an account and add your contact and location information into the Mass Notification system. All information you provide will be kept strictly confidential.

Sign up to receive Emergency Notifications.

Stop Receiving Notifications

You can stop receiving at any time by removing your contact information from your profile.

Launched in 2007, Nixle provides an open communication and engagement platform that connects public safety, municipalities, schools, businesses, residents and the communities they serve. Nixle enables real-time, two-way communication through text, email, voice messages, social media, and the Nixle mobile app.

The Nixle engagement platform is relied on by over 8,000 agencies, fire and police departments, schools, and hospitals. Organizations use Nixle for critical situations such as:

• Employee notifications
• Evacuations
• Facilities problems
• IT/telecom disruptions
• Safety hazards
• Security threats
• Severe weather events

Sign up to receive NIXEL alerts from Woodland Park Police Department.

Woodland Park Police Department is a Drug Enforcement Agency (DEA) Authorized Collector and there is a green Drug Take-Back bin located in our lobby between the two main entry doors. We recommend removing patient and doctor information from containers before placing them in the bin.

Please note: our bin is unable to take needles or sharps.

For more information, please visit the DEA website.

The best way to find out about road closures is to visit COtrip.org.

Yes, North East Teller Fire Department (NETCO) can be reached at 719-687-1866 and the Ute Pass Ambulance Service can be reached at 719-687-2291; however, for any emergency you should always call 911.

Teller County Animal Control handles all domestic animal related concerns. They are available between the hours of 7 am and 5 pm and can be reached at 719-687-5692.

If the issue occurs outside of those hours, or Animal Control is unavailable, please call the Police Department at 719-687-9262.

Fill out the Ride Along Form (PDF) and bring it to the Police Department along with your valid photo ID. Once the form is turned in, a Supervisor will contact you to schedule a date and time for you to ride along with an officer.

Property is held in a locked room that a limited number of people in the department have access to. An appointment is necessary to retrieve personal property.

Property being held on a criminal case can be retrieved after the District Attorney (DA) has provided a written release of the property. After a release is obtained from the DA, please call 719-687-9262 to speak with a Detective and make an appointment Monday through Friday.

Property is held in a locked room that a limited number of people in the department have access to. An appointment is necessary to retrieve personal property.

Property being held on a criminal case can be retrieved after the District Attorney (DA) has provided a written release of the property. After a release is obtained from the DA please call 719-687-9262 to speak to a Detective and make an appointment Monday through Friday.

Any traffic accident that did not occur on private property is uploaded to LexisNexis Police Reports, and can be accessed online by submitting the appropriate information.

If the accident occurred on private property the report can be retrieved by filling out an Information Request Form (PDF) and returning it to the Records Department at the Police Station.

We are always happy to accept comments, complaints or commendations about our staff. To comment about an officer’s performance please call Dispatch at 719-687-9262 to speak with a supervisor. You can also fill out a Citizen Comment Form (PDF) and turn it at the Police Department.

A VIN inspection is an examination of your vehicle identification number. It is usually done at the request of the Department of Motor Vehicles for out of state titles that are being registered in the state of Colorado.

VIN inspections are available at the Police Department without an appointment, but occasionally we may have to turn you away due to high call volume.

In order to do the inspection we will need the vehicle, title or previous registration (something with the VIN clearly printed on it), your ID and payment (PDF) ($20 in cash or check).

Fingerprinting is available at the Police Department without an appointment, but occasionally we may turn you away due to high call volume.

In order to be fingerprinted, you will need to bring you valid photo ID and your payment (PDF) ($20 in the form of cash or check).

Yes, you will need to be fingerprinted again, even if you have been fingerprinted in the past. The Colorado Bureau of Investigation does not keep fingerprints on file for multiple uses.